Case study
From disconnected tools to one integrated system: a multi-specialty beauty clinic in Shiraz
Challenge
- No clear structure for communication between staff and patients
- No unified customer database
- A weak appointment system
- Patients who requested appointments and were then forgotten
- No clear view of revenue or where it came from
- The manager couldn’t tell whether staff were answering patients properly
The clinic was running on several separate, unconnected tools.
Solution
A custom integrated system designed and built for this clinic, bringing its departments into one place: customer database, appointments, follow-ups, CRM and task management, with AI tools on top. The clinic’s existing accounting software was kept and connected rather than replaced. Each of the six problems was addressed inside that one system, so staff and management now work from a single source instead of juggling disconnected software.
System components
- Customer database
- Appointments
- Follow-ups
- CRM
- Task management
- AI tools
- Existing accounting, connected